ZERO TOLERANCE for Abusive Behavior

It is the policy of the Ottawa South United S.A to strive to protect its employees, board members,
volunteers, coaches, and players from intimidating, demeaning or abusive behavior that is contrary
to positive encounters or a healthy environment.
As a result, action will be taken for any abusive encounter not conducive to treating
people with courtesy, dignity and respect.

Those who feel that they have been subjected to any abusive behavior or who witness behavior
they are uncomfortable dealing with directly, are requested to report the incident immediately to
one of the following:

• Club General Manager
• Any Board Member

All incidents will be promptly investigated. Based upon the results, appropriate action may be taken. Anyone interested in anonymously reporting an incident he/she either experienced or witnessed, may email the following information on the Club

• Location of incident
• Detailed description of incident
• Names of individuals involved
• When incident took place

If anyone experiences abusive behavior from members, or other persons, report the incident directly to one of the persons listed above. Nothing in this policy precludes the club  or the clubs board of directors from taking more serious action if the particular incident warrants such.

Harmful, Damaging Behaviors to be Avoided:

• Disrespectful treatment
• Raised voices, yelling, angry verbalizations, angry gestures, foul language
• Intimidation, coercing
• Lack of support, discounting
• Put downs in front of members and staff
• Insults, destructive criticisms, name calling
• Unwanted touching, getting too personal verbally

Healthy, Productive Behaviors to be Modeled:

• Show respect through valuing people and various opinions
• Honor differences
• Courteous behaviors and attitude
• Communicate by listening without interrupting
• Maintain objectivity
• Seek to understand others' viewpoints